Privacy Policy
Privacy Policy
Welcome to https://www.uraniaschildren.com/ (the "site"), a website operated in the United Kingdom by Urania’s Children LTD, a company registered at Companies House with registration number 13356108 and VAT number , whose registered address is Kemp House 160, City Road, London EC1V 2NX, United Kingdom.
Urania’s Children LTD values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our Terms and Conditions of which this Privacy Policy forms part. This Privacy Policy (together with our Website Terms of Use, Cookies Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or using any of the services or features offered, you are accepting and consenting to the practices described in this Privacy Policy, in particular:
The processing of your personal data in accordance with this Privacy Policy as described in Section 3 of this Privacy Policy; and
The transfer of your personal data outside of the EEA as described in Section 5 of this Privacy Policy.
If you choose to decline to have your personal data processed or transferred in accordance with this Privacy Policy you may not be able to enjoy all the services and features we provide on our website.
We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our website but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the our website, we will delete the information If we become aware that we may have inadvertently received personal information from a visitor under the age of 13 on the website, we will delete the information from our records.
For the purposes of applicable laws, the data controller is Urania’s Children LTD.
This Privacy Policy does not cover information that you submit on any other websites, even if we communicate with you on those websites and even where links to those websites are contained on this Site. For example, if you post something on Facebook, Twitter, Instagram or YouTube ("Third Party Sites"), that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
Information we collect from you
Information you give us: you may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, or place an order. This information may include your name, address, telephone number, email address and debit or card information, if applicable. You may also submit enquiries, feedback, suggestions, ideas or other information. When you register with us you can view your personal information in 'My Account'. You can access 'My Account' directly to amend or delete any personal details, for example if you change your address. If you forget your password, simply click on the 'forgotten password' link on the register or login page and an email containing your decrypted password will be sent to the email address you originally provided.
Information we collect about you: with regard to each of your visits to our Site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information such as scrolling, clicks, and mouse-overs; methods used to browse away from the page; and any phone number used to call our customer service number.
Information we receive from other sources: we may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example sub-contractors in technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, credit reference agencies, etc.) and may receive information about you from them.
Cookies
Our website uses cookies to help us to provide you with a good experience when you browse our website and also allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Use made of the information
We use information held about you in the following ways:
Information you give to us, we will use this information in relation to:
Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to (i) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) to make sure your order is delivered correctly; (iii) to maintain your account, and (iv) accounting, billing, reporting and audit; (v) credit checking or screening, (vi) authentication and identity checks, (vii) credit, debit or other payment card verification and screening; (viii) debt collection; (ix) safety, security, training, legal and administrative purposes.
Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details, such as your email address and telephone number, and order details to enable us to answer any questions you have about using our Site; to notify you about the status of your order and other customer care services such as identifying your shopping preferences and requirements. To provide those customer care services we may use your data for statistical and market analysis; studies; research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymized for the use of it by these parties. They will not receive your name, address, email address or telephone number.
Direct Marketing: In order to improve your shopping experience with us we want to keep you up-to-date on our latest products, promotional offers and evets. We will only contact you with marketing materials if you have consented to this, and only via the methods to which you have consented (eg: electronic means (email or text)/post/telephone).
We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.
Opt-Out of Direct Marketing. You can at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link within the marketing emails you receive from us; or (ii) by SMS by following the “STOP” instructions provided with the message or (iii) by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and amending your preferences.
Our service: To notify you about changes to our service.
Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.
Rights of Data Subjects
As a data subject and in accordance with applicable laws you have the right to the following:
A right of access to a copy of the information comprised in your personal data;
A right to object to processing that is likely to cause or is causing damage or distress;
A right to prevent processing for direct marketing;
A right to object to decisions being taken by automated means;
A right in certain circumstances to have inaccurate personal data rectified, locked, erased or destroyed; and
A right to claim compensation for damages caused by a breach of applicable laws.
Right to erasure
Requests for deletion or removal of your personal data , including information published or processed online, should be sent by email here.
Accessing and modifying your personal information
Applicable laws give you the right to access information held about you. Your right of access can be exercised in accordance with applicable laws. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. Subject to applicable laws, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change or delete your personal information by sending an email to here.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
Sincerely,
Urania's Children LTD.